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Algemene Voorwaarden Consumenten

General Terms and Conditions for consumers

1               Prices & products

  1. All prices are in euros. The current price on the date of delivery is the applicable price.
  2. All prices shown on price lists and the sums stated in these general terms and conditions are inclusive of VAT, unless otherwise stated. Subject to misprints and price changes.
  3. The composition of products may be changed in the interim by our suppliers. You can always find the most up-to-date information on our website: www.nutritioncompany.nl.

2               Dispatch costs

  1. For orders with a value of up to € 50, we charge € 4.95 for dispatches to addresses within the Netherlands and Germany. Orders with a value from € 50,- are dispatched free of charge to addresses within the Netherlands. If your order is sent to you in more than one dispatch, you naturally only pay the dispatch costs once.
  2. Modified dispatch costs apply to dispatches to addresses outside the Netherlands and Germany. These vary by country and are dependent on the weight and dimensions of the package. You can request an up-to-date overview from our customer service.
  3. If several attempts are made by the courier service to deliver the package but the package is not accepted, it will be returned to us. We will charge dispatch costs again for a repeat dispatch.

3               Delivery

  1. Products that we have in stock are delivered within 1-2 working days.
  2. If you place your order with us before 2:00 PM on a working day, the products that are in stock will be dispatched the same day.
  3. The delivery period for products that we do not have in stock is variable. Our customer service can give you an indication of the delivery period based on the information that we receive from our supplier. This indication is not a guarantee and cannot be influenced by us.
  4. Orders can be sent in multiple dispatches if not all products are in stock at the time. Nutrition Company reserves the right to deliver products initially not in stock together in combined dispatches unless the client indicates an express wish to the contrary.

4               Payment conditions & discounts

  1. Our standard payment term is 14 days, unless otherwise agreed.
  2. Nutrition Company BV applies a standard discount system, details of which can be requested from customer service.
  3. In the event of failure to pay within the payment term, Nutrition Company BV has the right to charge 1.5% reminder costs per month of failure to pay. If the claim needs to be handed over to a debt-collection agency, the associated costs will be payable by the client.
  4. If a client has one or more invoices still outstanding for which the due date has passed, Nutrition Company BV reserves the right to not dispatch any further orders until these overdue sums have been paid.
  5. If a client makes late payments on several occasions, Nutrition Company BV can decide to no longer deliver orders on account. Nutrition Company BV can also require advance payment without the need to give further reasons.


5               Retention of ownership

  1. Nutrition Company BV remains the owner of the products at all times until the invoiced amount, including dispatch costs and other costs, has been paid in full.
  2. The buyer is not permitted to sell and/or pledge products that are still owned by Nutrition Company BV, except within the context of normal business activities.

6               Complaints and returns

  1. Products supplied by Nutrition Company BV must arrive at the client’s premises in good condition. Nutrition Company BV only accepts complaints about the products if they are reported to us in writing (by letter or e-mail) or by telephone within five days after receipt of the goods. If the complaint is well-founded, and our customer service has provided a return number, the goods can be returned to us. Nutrition Company BV has the right to not accept goods that are sent to us without a return number.
  2. If you return products to Nutrition Company BV and we have received them in good order, we will take care of the prompt delivery of replacement products, which will naturally be sent to the client free of charge.
  3. Opened packaging will not be accepted.
  4. Complaints about the product have no impact on the payment obligation with regard to the invoiced amounts.
  5. Our financial obligation applies to the net purchase amount.
  6. Nutrition Company BV is not responsible for delays in delivery due to the postal or courier service.
  7. If the client refuses to accept a delivery by a postal or courier service, or if the client fails to collect a delivery following notification of its arrival by the postal or courier service, this does not dissolve the client’s payment obligation.

7               Applicable law

  1. Dutch law applies to all sales.
  2. By ordering products from Nutrition Company BV, the client states that he/she has read our general terms and conditions and agrees to them.

8               Payment methods

Bank transfer

Account holder: Nutrition Company B.V.
Bank: ING Bank
IBAN: NL06INGB0006149615

Payment by credit card or using the Dutch e-commerce payment system iDEAL is also possible. The easiest way to do this is when ordering via our webshop.

These general terms and conditions have been filed with the Chamber of Commerce in Roermond under number 58630481.

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